Lake Martin Vein & Laser Center
A medical home is a team approach to providing health care. Your medical home team will include your health care provider, others who support you, and - most importantly - you. You and your health are at the center of your medical home team.
In a medical home, you and your team will work together. As an
active member of the team, you will have a chance to explain the things that are really important to you.
• Your team can answer questions and help you better understand your health care needs.
• If you need to get help from other doctors, your team can support you every step of the way.
• When you have concerns about your health, your medical home team will work with you to determine the best way to deal with them.
Together, you and your team can work a plan that:
• Is personalized or created just for you
• Is coordinated with other health care providers
• Connects you with your health care team
• Provides high level communication with you and other providers
Working with your team may improve the quality of your health care and shorten the time it takes to get that care.
• Annual Wellness Visits
• Primary Care Visits
• Chronic Care Management
• Blood Work
• Labs
• Flu Test
• Physical
• Hypertension
• Diabetes
• Back Pain
• Ear Wash
• Point of Care Testing
• & More!
• Write down the names of your team members.
• Use a list of questions you’ve written down. Ask your most important questions first. Even if you cannot get all of your answers the first visit, having a list will help you keep track of the answers.
• Talk with your team about what health issue to work on first.
• Use your own words to repeat back the things you’ve discussed with your team. This way, both you and your team will know the information is clear.
• Ask your team about how to reach them after hours.
• Before you leave the office, be sure you know the things you need to work on before your next appointment.
“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane.“Recognition shows that Basel Refai, MD has the tools, systems and resources to provide its patients with the right care, at the right time.”
The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. The Recognition Programs are built on evidence-based, nationally recognized clinical standards of care and assess whether clinicians and practices support the delivery of high-quality care.
The NCQA Patient-Centered Medical Home program reflects the input of the AmericanCollege of Physicians (ACP), American Academy of Family Physicians (AAFP),American Academy of Pediatrics (AAP) and American Osteopathic Association (AOA) and others. It was developed to assess whether clinician practices are functioning as medical homes and recognize them for these efforts. The NCQA Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement.
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care.NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa
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